TUV NORD Lithuania handles customer complaints in accordance with the Complaints Procedure approved by TUV NORD Lithuania’s Certification Division.

Complaints are submitted in a free-form document, sent by one of the methods listed below:

• By filling out the form at www.tuv-nord.lt
• By sending an email to sertifikavimas@tuv-nord.lt
• By sending by post, indicating the following address: Senasis Ukmergės kelias 16, Užubaliai village, Avižienių sen., Vilnius district, LT-14302