TUV NORD Lithuania handles customer complaints in accordance with the "Complaints and Appeals Procedure" approved by TUV NORD Lithuania. Technical Safety Division

Complaints are submitted in a free-form document, sent by one of the methods listed below:

• By filling out the form at www.tuv-nord.lt
• By sending an email to technika@tuv-nord.lt
• By sending by post, indicating the following address: Lentvario g. 7A, LT-02300 Vilnius
• Orally, at the address: Lentvario g. 7A, LT-02300 Vilnius if the client does not wish to receive a written response and the complaint can be examined in real time

Appeals

Appeals are handled in accordance withthe Complaints and Appeals Procedure approved byTUV NORD Lithuania,TechnicalSafety Division

Appeals are submitted in a free-form document, sent in one of the following ways:

In the application, the manager must indicate:

• By filling out the form at www.tuv-nord.lt
• By sending an e-mail to technika@tuv-nord.lt ;
• By sending by post, indicating the following address: Lentvario St. 7A, LT-02300 Vilnius;
• Orally, at the address: Lentvario St. 7A, LT-02300 Vilnius, if the client does not wish to receive a written response and the complaint can be examined in real time.