Quality policy
Meeting customer needs by providing high-quality certification services for energy sector professionals
Meeting customer needs by providing high-quality energy sector employee certification services, carried out in accordance with established procedures that comply with the requirements of laws, standards, and applicable regulations, – is a fundamental principle of our quality policy and the foundation of our success as we work purposefully toward our goals.
Objectives
To build a team of competent, motivated, and proactive employees, enhance their skills, and improve their working conditions.
To be impartial, fair, and objective when making decisions regarding the verification, validation, and certification of individuals' qualifications.
Monitor and analyze customer preferences and forecast their needs.
Continuously improve EDA operations without waiting for a problem to arise that forces us to do so.
Strive to ensure that every employee takes full responsibility for the quality of their work.
Management's Responsibilities
To maintain, monitor, and continuously improve the management system, and to increase its cost-effectiveness, efficiency, and effectiveness.
Comply with the requirements of applicable laws and regulations of the Republic of Lithuania, standards, and other regulatory acts governing the scope of operations.
Recognizing the importance of impartiality in the certification process, ensure that employees are independent and free from any—commercial, financial, or other ties—that could influence their decisions, and to unconditionally require them to comply with these conditions. To anticipate and manage potential conflicts of interest, ensuring the objectivity and transparency of certification processes.
Ensure the transparent and fair processing of personal data.
To provide employees with the conditions necessary to work effectively and efficiently, while ensuring social protections and fostering an atmosphere of mutual understanding and goodwill.
To recognize employees' achievements and creative initiative, and to encourage them to strive for the best possible results.
Pay special attention to the selection of employees and the improvement of their qualifications.
Maintain two-way communication with customers to ensure the highest level of service quality and reliability, in line with customer needs.
Provide the resources necessary to continuously improve the functioning and effectiveness of the quality management system.
Review the quality policy annually to ensure that it continues to meet the requirements.
